Welcome to Careers Skills for Success LEVEL UP: Powered by Okanagan College
Intro to Communication that Works
Communication Skills: Outline
1. Getting Started
2A. The Big Picture
2B. Check yourself...
3A. Understanding Communication Barriers
3B. Check yourself...
4A. Paraverbal Communication Skills
4B. Check yourself...
5A. Nonverbal Communication
5B. Check yourself...
6A. Speaking Like a Star
6B. Check yourself...
7A. Listening Skills
7B. Check yourself...
8A. Asking Good Questions
8B. Check yourself...
9A. Appreciative Inquiry
9B. Check yourself...
10A. Mastering the Art of Conversation
10B. Check yourself...
11A. Advanced Communication Skills
11B. Check yourself...
12. Wrapping Up: Communication Strategies
Closing to Communication that Works
Communication Skills: Feedback
Intro to Meetings that Work
Meeting Management Skills: Outline
1. Getting Started
2A. Meeting Minutes
2B. Check yourself...
3A. Meeting Logistics
3B. Check yourself...
4A. Setting Up the Meeting Space
4B. Check yourself...
5A. Using Technology in Meetings
5B. Check yourself...
6A. Meeting Roles and Responsibilities
6B. Check yourself...
7A. Chairing a Meeting- Using a “Parking Lot”
7B. Check yourself...
8A. Chairing a Meeting- Accountability
8B. Check yourself...
9A. Dealing With Disruptions
9B. Check yourself...
10A. Taking Minutes
10B. Check yourself...
11A. Making the Most of Your Meeting
11B. Check yourself...
12. Wrapping Up: Meeting Management
Closing to Meetings that Work
Meeting Management Skills: Feedback
Intro to Digital Essentials
Digital Workplace Skills: Outline
1. Getting Started
2A. Respectful Communication
2B. Check yourself...
3A. Ethical and Legal Digital Behaviour
3B. Check yourself...
4A. Privacy, Professionalism, and Posting With Purpose
4B. Check yourself...
5A. Building a Brand Through Social Networking
5B. Check yourself...
6A. Blogging and Protecting Online Reputation
6B. Check yourself...
7A. Staying Secure on Networks and Public Devices
7B. Check yourself...
8A. Backups and Software Updates for Digital Safety
8B. Check yourself...
9A. Trolls, Regretful Posts, and Damage Control
9B. Check yourself...
10A. Public Forums, Professional Topics, and Avoiding Controversy
10B. Check yourself...
11A. Anonymity, Copyright, and Asking Permission Online
11B. Check yourself...
12. Wrapping Up: Digital Workplace Skills
Closing to Digital Essentials
Digital Workplace Skills: Feedback
Intro to Etiquette that Works
Workplace Etiquette Skills: Outline
1. Getting Started
2A. Understanding Etiquette
2B. Check yourself...
3A. Networking for Success
3B. Check yourself...
4A. The Meet and Greet
4B. Check yourself...
5A. Dining Etiquette
5B. Check yourself...
6A. Ordering in a Restaurant
6B. Check yourself...
7A. Business Email Etiquette
7B. Check yourself...
8A. Phone Etiquette
8B. Check yourself...
9A. The Written Letter
9B. Check yourself...
10A. Dressing for Success
10B. Check yourself...
11A. International Etiquette
11B. Check yourself...
12. Wrapping Up: Business Etiquette
Closing to Etiquette that Works
Workplace Etiquette Skills: Feedback
Intro to Creative Problem Solving
Problem Solving Skills: Outline
1. Getting Started
2A. The Problem Solving Method
2B. Check yourself...
3A. Information Gathering
3B. Check yourself...
4A. Problem Definition
4B. Check yourself...
5A. Identifying Mental Blocks
5B. Check yourself...
6A. Generating Solutions (I)
6B. Check yourself...
7A. Generating Solutions (II)
7B. Check yourself...
8A. Analyzing Solutions
8B. Check yourself...
9A. Selecting a Solution
9B. Check yourself...
10A. Planning Your Next Steps
10B. Check yourself...
11A. Recording Lessons Learned
11B. Check yourself...
12. Wrapping Up: Creative Problem Solving
Closing to Creative Problem Solving
Problem Solving Skills: Feedback
Intro to Goals to Getting Things Done
Goal Setting Skills: Outline
1. Getting Started
2A. Overcoming Procrastination (I)
2B. Check yourself...
3A. Overcoming Procrastination (II)
3B. Check yourself...
4A. The Four Ps of Goal Setting
4B. Check yourself...
5A. Improving Motivation
5B. Check yourself...
6A. Wise Time Management
6B. Check yourself...
7A. Tips for Completing Tasks
7B. Check yourself...
8A. Increase Your Productivity
8B. Check yourself...
9A. "To Do" List Characteristics
9B. Check yourself...
10A. SMART Goals
10B. Check yourself...
11A. Mistakes Will Happen
11B. Check yourself...
12. Wrapping Up: Goal Setting & Getting Things Done
Closing to Goals to Getting Things Done
Goal Setting Skills: Feedback
Intro to Navigating Change
Change Management Skills: Outline
1. Getting Started
2A. Preparing for Change
2B. Check yourself...
3A. Identifying the WIFM
3B. Check yourself...
4A. Understanding Change
4B. Check yourself...
5A. Leading and Managing the Change
5B. Check yourself...
6A. Gaining Support
6B. Check yourself...
7A. Making it all Worthwhile
7B. Check yourself...
8A. Appreciative Inquiry
8B. Check yourself...
9A.Bringing People to Your Side
9B. Check yourself...
10A. Building Resiliency
10B. Check yourself...
11A. Building Flexibility
11B. Check yourself...
12. Wrapping Up: Change Management
Closing to Navigating Change
Change Management Skills: Feedback
Next Steps for Your Success
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